Privacy & Cookie Policy

1. Introduction

Living Dimensions ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This policy explains how we process and protect the personal data of our website visitors and clients, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

2. Who We Are

Full Name of Legal Entity: Living Dimensions Ltd

Contact Email (for Data Protection): info@livingdimensions.co.uk

Postal Address: 5 Chaddesley Pines, Poole, Dorset BH13 7LL

3. The Data We Collect About You

We collect and process the following categories of personal data:

3.1 Data Provided via Contact Form

Data Type	Purpose	Lawful	Period
Enquiry Details (Message/Project Info)	To understand your needs and provide an accurate quote for services (fitted kitchens, wardrobes, renovations, etc.).	Contractual Necessity / Legitimate Interests	Same as above
Contact Data (Email Address, Phone Number)	To communicate with you regarding your project inquiry or request.	Contractual Necessity / Legitimate Interests	Same as above
Identity Data (Name, Company Name)	To address your query and know who we are communicating with.	Contractual Necessity / Legitimate Interests	e.g., Retained for 12 months after the last communication if no project proceeds, or for the duration of a contract plus 6 years.

3.2 Automated Data Collection (Cookies & Analytics)

Data Type	Purpose of Collection	Lawful Basis for Processing
Usage Data (Pages viewed, time spent on site, referral source)	To analyse website performance, understand user behaviour, and improve our services (via tools like Google Analytics).	Consent (Obtained via the Cookie Banner)
Technical Data (IP address, browser type, device information)	To manage and secure the website, and prevent fraud.	Legitimate Interests (Security and service continuity)

4. How We Use Your Data

We use your data only for the purposes for which we collected it, including:

Responding to your questions and providing quotes.
Administering and protecting our business and this website.
Delivering and fulfilling the services you have contracted us for (e.g., designing and installing a fitted kitchen).
Improving our website and marketing efforts.

5. Cookie Policy

5.1 What are Cookies?

Cookies are small text files that are placed on your device (computer, phone) by websites you visit. They are used to make websites work or to provide information to the site owner.

5.2 Your Consent (PECR Requirement)

We use cookies to enhance your experience. Under PECR, we require your explicit consent for any cookies that are not strictly necessary for the website's basic functionality (e.g., analytical or marketing cookies). You will be presented with a clear consent mechanism (a cookie banner) upon visiting our site, allowing you to control which cookies are set.

5.4 How to Manage Cookies

You can manage your cookie preferences at any time by clicking the "Cookie Settings" link typically found in the website footer. You can also adjust your browser settings to refuse some or all cookies. However, note that disabling strictly necessary cookies may affect the website's functionality.

6. Data Sharing and Third Parties

We may share your personal data with the following parties where necessary for business operations:

Service Providers: Third-party companies that provide services to us, such as website hosting (Wix), analytics providers (Google Analytics), or professional advisers.
Contractors/Suppliers: Relevant contractors or suppliers (e.g., materials, appliances) only as required to fulfil your project contract.

We require all third parties to respect the security of your personal data and treat it in accordance with the law.

7. Your Legal Rights (Data Subject Rights)

Under UK GDPR, you have rights regarding your personal data, including:

The Right to Access: Request a copy of the personal data we hold about you.
The Right to Rectification: Request correction of inaccurate or incomplete data.
The Right to Erasure: Ask us to delete your personal data (in certain circumstances).
The Right to Restrict Processing: Ask us to suspend the processing of your personal data.
The Right to Object: Object to the processing of your personal data.

To exercise any of these rights, please contact us using the Data Protection Contact Email provided in Section 2.

8. Making a Complaint

If you have any concerns about our use of your personal data, please contact us first so we can try to resolve it for you. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

ICO Contact Details:

Website: https://ico.org.uk/make-a-complaint/
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.